For the vast majority of ArchitectureWeek subscribers, account activation, logging in, and viewing full size images are seamless and easy.
For the small minority of subscribers who encounter difficulty, it's typically due to one of a handful of issues with activation email, browser settings, or system settings...
To check your account status, and for subscription renewal:
To check your subscription account status, and/or to renew your ArchitectureWeek contributing subscription, point your web browser to:
https://archweek.securesites.com/subscribers/manage.cgi
If you can't login...
Are you sure you are a contributing subscriber?
Please note that subscribing to the free ArchitectureWeek weekly email newsletter is not the same as a paid annual ArchitectureWeek subscription.
Have you activated your account?
To activate your account, just follow the instructions included in the email message you received for us with the subject line: "ArchitectureWeek Subscriber Account Activation"
If you don't have your account ArchWeek activation message, you can request an activation reminder.
Do you know your password?
If you need a password reminder for your activated account, or to change your individual account settings for ArchitectureWeek, just point your web browser to:
https://archweek.securesites.com/subscribers/manage.cgi?lost
Are cookies enabled in your web browser settings?
ArchitectureWeek.com uses cookies so you don't need to login every time you want to view an image. For this reason you need cookies to be enabled on your web browser. This can be done in the web browser preferences or settings.
Are you on a Macintosh, specifically using Safari 3 on Mac OS 10.5 (Leopard)?
We are aware of a problem with cookie setting in Safari 3.0.4 running on Mac OS 10.5 (Leopard) that may cause login difficulties for ArchWeek subscribers. This appears to new behavior in Mac OS 10.5. (By the way, the exact same version of Safari running on Mac OS 10.4 works fine with ArchWeek.)
This problem occurs when a subscriber logs in with a valid user name and password. ArchitectureWeek reports that the login was successful, but when the "Continue to Image" link is clicked, a new login page loads.
We are investigating this problem and possible fixes. We currently have two ways a subscriber can work around this behavior and view all the full-size images at ArchitectureWeek:
1. Change your Safari cookies setting.
In the Safari "Preferences" panel, in the "Security" tab, change the "Accept Cookies" option to "Always". (The problem appears to be with the setting to accept "Only from sites you navigate to".)
2. Try a different web browser.
This problem I've described only applies to Safari running on Mac OS 10.5. Other browsers we've tested are unaffected. For example, Firefox works well and is available as a free download at firefox.com.
If you are logged in as a subscriber, but can't see the full size images...
Are you using Norton Internet Security?
ArchitectureWeek makes sure the web page requesting the full-size image is a legitimate ArchitectureWeek page. To do this we read the referrer data passed by your web browser. If you are using Norton Internet Security the referrer data could be blocked. There are very few practical reasons to block referrer data, none of which apply to ArchitectureWeek. You can disable this security "feature" for ArchitectureWeek, and leave it on for other sites, by performing the following steps:
1. Open Norton Internet Security or Norton Personal Firewall.
2. In Norton Internet Security/Norton Personal Firewall 2004, double-click Privacy Control, and then click Advanced. Or in Norton Internet Security/Norton Personal Firewall 2003, click Options > Internet Security or Personal Firewall, and then click the Web Content tab.
3. Click Add Site. A new site/domain box appears.
4. Enter www.ArchitectureWeek.com and click OK. The site name appears in the left frame of the Options window.
5. Click the name of the new site.
6. Click the Global Settings tab.
7. In the "Information about visited sites" section, clear "Use default settings."
8. Click Permit.
9. Click OK to close the Options window.
Are only some of the large images broken?
The behavior you describe is usually caused by an unusual bug in Microsoft's Internet Explorer 6 web browser, which only affects a small percentage of computers. There are certain JPEG images that Internet Explorer chokes on, even though the images are correct. Once this choking happens, Internet Explorer will be unable to load any new JPEG images until you quit and relaunch Internet Explorer.
If you can let us know the URL of the page where you first noticed image loading failure, we may be able to recreate the file in such a way that Internet Explorer will be able to load it normally.
Microsoft has released a patch for this bug which will allow you to view these images. The patch is available directly from Microsoft.
Can you see one of the full size sample images?
One or two images in most ArchitectureWeek articles are activated as subscription sample images, viewable by non-subscribers and subscribers alike. If you're still having trouble viewing full size images at ArchitectureWeek, try this sample image link.
If you can view this image, but not others, then there's some issue that affects your subscription login. If you can't view the image, then there's a more basic problem with image viewing, unrelated to your ArchitectureWeek account itself. This is crucial information you can provide when contacting ArchitectureWeek Subscriber Support.
Do you have another question or issue?
Please let us know right away if you continue to have difficulty. Be sure to include details about where you are clicking and what exactly seems to be not working. We're here to help!
More Subscriber Login Hints and Tips
If you are a current ArchWeek subscriber and know your valid ArchWeek username and password, then please try again to log in.
If you are a current ArchWeek subscriber but don't recall your password, you can request a reminder.
If you have started an ArchWeek subscription, but may not have completed the account activation process, you can check on account activation.
If you haven't yet paid for an ArchitectureWeek web subscription, you can subscribe here.
For other ArchitectureWeek login account issues, please contact us at subscriptions@architectureweek.com. Please try to describe your situation in detail, and include all relevant information, so we can help you most effectively.
Thank you!
ArchitectureWeek
http://www.architectureweek.com/subscriber_support.html
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